Last updated: March 2026 | Procure Business Solutions Establishment
At Karrasa Plus, we are committed to customer satisfaction. If you are not satisfied with our service, you may request a refund under the following conditions.
Eligible Refund Cases
You are entitled to a full refund in the following cases:
Within 3 days of your first subscription if you have not used any service (generation, review, or bid evaluation).
In the event of a documented technical failure that completely prevented use of the service.
In the case of a duplicate charge or payment processing error.
Non-Eligible Refund Cases
Refunds are not available in the following cases:
More than 3 days after the subscription start date.
If you have used any one service (one karasa generation, one review, or one bid evaluation) — no refund after first use.
Renewal payments (the 3-day window applies to the first subscription only).
Mid-cycle cancellations (your subscription remains active until end of the billing period).
How to Request a Refund
1
Send an email to admin@karrasaplus.com with the subject "Refund Request".
2
Include: your name, registered email, payment date, and reason for the refund request.
3
Your request will be reviewed within 3 business days and you will receive a response.
4
If approved, the refund will be returned to the original payment method within 5–10 business days.
Cancelling Your Subscription
You can cancel at any time from your account settings. Your subscription stays active until the end of the paid period, and no further payment is taken unless you renew it yourself from the Pricing page.
Contact Us
admin@karrasaplus.com
Response time: within 24 hours on business days (Sunday – Thursday)